Voice Assistant
A complete AI call answering platform — from natural conversations to analytics, integrations, and enterprise-grade security. Here's what you get with VD TMS.
Natural conversations powered by advanced AI. Take orders, book reservations, and answer customer questions automatically.
Never miss a call again. Your AI assistant works around the clock, even on holidays and weekends.
Automatically book appointments based on your availability. Sync with Google Calendar, Outlook, and more.
Get instant alerts for every call. Receive order details, booking confirmations, and call summaries.
Get a local phone number included with every plan. Bulgarian numbers (Sofia & regional) are available.
Track call volumes, peak hours, popular orders, and more. Data-driven insights to optimize your business.
Your data stays in Europe. Fully GDPR compliant with EU data residency and enterprise-grade security.
Go live fast. No technical skills required. Just tell us about your business and we handle the rest.
Manage multiple business locations from one dashboard. Each location gets its own phone number and settings.
AI handles orders and reservations seamlessly. Customers can place orders, book tables, or schedule appointments.
Get help when you need it. Business hours support on all plans, with 24/7 priority support on Pro.
AI knows when to handle calls and when to transfer to staff. Set rules for urgent matters or VIP customers.
Every missed call is a lost customer. The assistant picks up on the first ring — at 9 in the morning, at 11 at night, on Saturdays and through the lunch break. It speaks fluent Bulgarian and English, understands what the caller wants, and carries the conversation to a result.
Hear it liveHandles an unlimited number of conversations at once. No busy tone, no hold queue, no missed call during a rush.
Connects to your calendar, checks real availability and books the caller in. Cancels and reschedules when needed.
Opening hours, address, prices, terms, parking — everything reception repeats ten times a day.
By the number they call from. Greets them by name and sees their history instead of starting from scratch every time.
When the case is complex or the caller insists, the conversation goes to a member of staff — with the context gathered so far.
Reminds about an upcoming appointment, confirms a booking, calls back a customer who did not pick up.
Most voice assistants sound good in English and clumsy in Bulgarian. The difference is audible immediately — in the intonation, the pauses, the grasp of everyday speech.
The assistant understands when a caller says "Thursday afternoon", "next week" or "morning would be better". It copes with interruptions, mid-sentence corrections and people who speak fast.
If the caller switches language, the assistant switches with them. Two languages in one conversation is not a problem.
Medical and dental practices — appointment booking and reminders, without reception being tied to the phone.
Appointment-based services — salons, garages, veterinary clinics, consultancies.
Retail and manufacturing — first-line qualification of enquiries before they reach sales.
Recruitment agencies — a first phone screening with dozens of candidates at once.
We work out who calls you, what they ask and what needs to happen. Usually half an hour.
We build the assistant with your answers, tone and rules, and connect it to your calendar and systems.
On one number first, or during set hours. You listen to the recordings, we adjust and expand.
Some do. That is why the assistant never pretends to be human. In practice people accept an AI that solves their problem quickly, and are far more annoyed by an unanswered call or a long hold.
It takes the repetitive calls — opening hours, bookings, simple questions. Complex cases go to a person, with the context already gathered. Reception gains time rather than disappearing.
Ready-made scenarios go live within days. A solution integrated with a specific system takes two to four weeks depending on its complexity.
No. The assistant works with your existing number. Nothing changes for your customers — they dial exactly what they always have.
It asks again or hands over to a person, following a rule you define. It does not invent answers or make commitments beyond its brief.
Conversations are processed in line with GDPR. For medical practices we sign an Article 28 processing agreement and set retention periods.
